Survivor Support Specialist: Compassion and expertise to help you navigate a loss
Grieving a loved one is a unique and personal journey, and there’s no one-size-fits-all approach. Our Survivor Support Specialists are here to talk with you one-on-one and provide a variety of resources tailored to your specific needs.
Our Survivor Support Specialists can provide you with a variety of resources to help you in your journey. Please contact them at 888-842-4462, ext. 1013382, 9am – 5pm ET.
Empathy1
Empathy, in partnership with New York Life, is for everyone because loss affects everyone. We’re proud to support every person and family, regardless of their age, race, religion, ethnicity, gender identity, or sexual orientation.
Additional Resources
You can access a range of resources through the New York Life Foundation. Grief support is a priority of the foundation, which helps raise public awareness about the impact of grief on families. Resources include:
Kai’s Journey is a free film and book series dedicated to children and families who have experienced the death of a loved one. It includes a discussion guide that offers tangible insights and tools to help promote productive conversations about grief.
How we grieve is a helpful resource explaining the grief process in adults and children and the emotional impacts that take place after a loved one dies.
1 This program is offered to eligible participants at time of death claims and provides confidential professional grief counseling as they cope with the emotions and challenges of grief. For eligible participants only. Empathy is not affiliated with New York Life Insurance Company or any subsidiaries and provides this service at no cost to you. The use of this service is optional.
New York Life Group Benefit Solutions products and services are provided by Life Insurance Company of North America, New York Life Group Insurance Company of NY, and New York Life Insurance and Annuity Corporation, subsidiaries of New York Life Insurance Company.